Term & Conditions
terms and conditions apply to SawanSoft's owned and run websites. This
page discusses all of the terms and conditions that apply to anything
related to SawanSoft, whether directly or indirectly. Please be aware
that we reserve the right to change our terms and conditions at any
time without notice; however, this website will always represent the
most up-to-date terms and conditions. These terms and conditions apply
to all engagements with SawanSoft via email & telephonic
document/webpage is an electronic record published by SawanSoft under
the provisions of the Information Technology Act (India), 2000 and the
Rules made thereunder (as applicable) and shall act as a valid
agreement between SawanSoft and Buyer/user or the concern having the
engagement of any kind with SawanSoft. Further, the use of the
authorized payment gateways to Purchase software products/ Goods /
Services and the resulting Contracts shall be governed by the following
General Terms and Conditions (GTC) (unless otherwise superseded by
Product / Service specific Special Terms and Conditions (STC), Product
/ Track / Domain Specific STC of Particular Service including its SLA
(Service Level Agreement) Specific Additional Terms and Conditions
(ATC) as applicable)
As your service provider, we need to keep and process information about
you at the time of check-out whenever you make a purchase from our web
site to complete your transaction. To process your order, we require
you to supply us with your correct billing, shipping and contact
information. The information remains secure and cannot be received or
read by others.
2. When you contact our support, we receive your contact information.
We require you to submit your name and email address to be able to
respond to your inquiry.
3. You may also register to receive periodic email correspondence from
us on software updates & surveys. The information we collect
for this purpose is your name and email address.
4. The information we hold and process will be used for our management
and administrative use only. We will keep and use it to enable us to
run the business and manage our relationship with you effectively,
lawfully and appropriately.
5. This policy applies where we are acting as a data controller and
data processor with respect to the personal data of our customers; in
other words, where we determine the purposes and means of the
processing of that personal data.
the terms of this policy when you first visit our website.
Our website incorporates privacy controls which affect how we will
process your personal data. By using the privacy controls, you can
specify whether you would like to receive direct marketing
communications and limit the publication of your information.
How we use your personal data?
Online Order: The
personal information you supply when placing an online order is used to
ship your order and to send you order confirmation email. We may also
use it to contact you in case of seeking any clarification on the order
or a related correspondence.
Technical Support: We
use the personal information you supply when you submit a support
question to respond to your question. Your email address is used to
send a response from our Technical Support team.
We will send email messages to let you
know about changes at our Web site, new releases, promotional offers
and special discounts on products and services. With every email
newsletter, customers are provided an option to remove themselves from
receiving future emails.
Returns & Refunds
client has the right to request for refund for the SawanSoft
product/software for the 30 days from the date of purchase, if your
case falls in the following refund guidelines.
- The purchase should be
done either directly through SawanSoft websites or through authorized
re-seller of SawanSoft.
- SawanSoft is not
responsible for any one of the following:
- Any lost or
- Delays in downloading
or any communication delays.
- Delay due to any
unforeseen uncontrolled factor.
- Mail being marked as
SPAM by the email client application of the client or by the mail
server being used by the client.
- Mail for download or
activation is bounced by the sender or receiver mail server due to any
- Once purchased and is
done with process, you don’t need the software any longer.
Purchased Software and now want to remove it from the system.
- While purchasing your
aim was not to purchase this specific software.
- After purchasing
software you faces trouble to operate the tool in your computing
- Software purchased is
not suitable for the platform you are using.
- Weekend delay in
- Unable to use
software, as basic requirements to run software is not fulfilled by
- Refund will be made only
if one of the below conditions hold true
- If the Client was
able to perform the operation as stated with demo version but the
functionality was not there in the Full Version.
- If the SawanSoft
Support Team fails to help the client in resolving the issue. Client
must email the issue to support@SawanSoft.com and
wait 10 days or the time requested by SawanSoft Support team with
assurance via email.
- SawanSoft is not
responsible for miss-interpretation by client of material published as
part of promoting the product/software by SawanSoft. In such case the
responsibility lies with client to get the right interpretation from
the SawanSoft’s support staff.
- Refund will only be done
when signed “Letter of Destruction” in form of email is received by the
client. SawanSoft should receive the email on support@SawanSoft.com within
30 days of the date of purchase of the SawanSoft product/software along
with the attachment of request made for support to support@SawanSoft.com and
all other required details like order number from email of the order
was processed to.
- Letter Of Destruction
implies that client provides in written that the product/software
bought from SawanSoft will be destroyed from all machines where it have
been installed and also allow authorized person from SawanSoft to do
physical inspection of all the machines where it was installed to
ensure destruction is done properly. The inspection can happen anytime
within 1 year of the date of purchase of product/software from
SawanSoft. The inspection can happen without prior notice to the
client. Any evidence of the refund product/software will entitled to
- From the date of
receiving the “Letter of Destruction” from the client, the refund will
be processed within 30 days. Any delay than 30 days will be notified to
the client through email from SawanSoft.
- If the full licensed
version of any software works but not completely then we will provide a
solution for that.
- You can contact the
support team, in case the software you purchased fails to execute
operations that are promised to be done. After analyzing and studying
the issue, our technical expert will provide you with the suitable
solution and then also if the issue is not solved and still exists,
then we will refund you the money you invested while purchasing the
product and amount will be determined according to the task and issues
solved by our software.
- We issue 100% refund
incase our software fails to fulfill any of our specifications. However
in case of any special occurrence SawanSoft’s recruited officer will
determine the percentage suitable for refund in such cases.
is not valid in the following cases:
- When User Is Unwilling to
share request Files which can help us resolve the problem occurred in
Case of Software Failure: There are ‘N’ numbers of corruption cases,
and if in any particular unhandled exceptions, the client is finding
issues in performing the process using our software; then we ask the
client to share files, so that we can do the needful for them. We are
also ready to sign the Non Discloser Agreement (NDA) if required by the
client in such cases. If the client is finding issues in performing the
process successfully, and if he is also not uploading his files on our
FTP Server, even if we are ready to sign the NDA, then in that case,
the refund is not valid.
- If the client purchased
any of our software without first evaluating it with the help of the
FREE Demo Version, then the refund for that product will not be given.
- In case our software is
unable to perform the process it is projected to perform, then, refund
can be claimed.
- If the software is
purchased without its prior examination via the demo version, then,
refund cannot be claimed
- Refund is permissible,
but only in case of FAILURE of both the PRODUCT and SUPPORT SERVICES.
In case when the purchased product fails to perform designated task,
then it is advised to first connect with our technical support. The
support team is available 24 hours Monday- Saturday and can be
contacted at any time as per your requirement. The support team will
examine the files and if needed, will connect to your system via remote
connectivity. If it is required to transfer the database to our
laboratory, then it will be done after getting permission from the
client along with Non-Disclosure Agreement (NDA). The support team will
then provide additional solution within 48 hours of getting the files
at laboratory. If, here too, nothing constructive happens and our
technical experts fail to provide any satisfactory solution, then the
product amount will be refunded.
- The software holds the
capability of successfully working for the lifetime, but on one
condition that it must be operated on the same system without updating
the environment, uninstalling or removing it. If in case, the software
is uninstalled/deleted from the system, then the software must be
installed and its license re-activated on the same machine only.
- Once the software license
key has been purchased by the client, then it cannot be transferred to
any other machine because the organization does not permit as it would
be against of software terms and guidelines.
- Order License having 50%
discount or discount more than 20% from the original price on the date
of purchase cannot be cancelled once purchased.
- If it is noticed that the
product license is used after breaking software guidelines and terms
then there will be sudden cancellation of the license and client have
to pay penalty charges as per company forensics, law and Cyber civil
- SawanSoft is not
responsible in the situations like apt explanation done on promotional
website, blog, article or different kind of promotion that hampers the
reputation of SawanSoft. If you find anything like this then
immediately contact us or you can also send an emails and avail precise
- Refund case at some point
cannot be acceptable if the purchase of the software is already made
from reseller, distributor or any other mode. The reliable and
trustworthy payment gateway will help to assert the authenticity, so
make sure to talk to support agent or email to support department.
- SawanSoft can
take legal action immediately if found that someone is misusing the
software or violating of fair use policy described in product’s
download page that leads to harmful result. So, stay aware of it.
- Refund will not be
processed if client violate our refund policy.